Return & Exchange Policy

Returns and Exchange Policy

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Last Updated: 10/12/2023

At KatTech, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return or exchange a product. Our Returns and Exchange Policy is designed to be fair, transparent, and customer-friendly, while also maintaining the sustainability of our business.

Eligibility for Returns and Exchanges

We accept returns and exchanges for items that meet the following criteria:
The product is in its original condition, unused, and in its original packaging.
You have proof of purchase (e.g., order confirmation or receipt).
The request is made within 3 days from the date of delivery.

Returns for Refund

If you wish to return an eligible item for a refund, please contact our customer service team at kattech2023@gmail.com to initiate the return process. Once your return is received and inspected, we will process your refund to the original payment method, minus any applicable return shipping charges. Refunds may take 7-10 business days to appear in your account.

Exchanges

If you’d like to exchange an eligible item for a different size, color, or product, please contact our customer service team to initiate the exchange process. You may be responsible for return shipping costs when requesting an exchange, except in cases of product defects or errors on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the product. We will arrange for a replacement or issue a full refund, including any return shipping charges

Non-Returnable Items

Certain items are not eligible for return or exchange, including:
Custom-made or personalized products.
Perishable goods.
Intimate or sanitary products.
Gift cards.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

Restocking Fee

We do charge a restocking fee for returns that do not meet the eligibility criteria, or for items returned without a valid reason. The fee will be 20% of the purchase price.