Returns and Exchange Policy
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Last Updated: 10/12/2023
At KatTech, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return or exchange a product. Our Returns and Exchange Policy is designed to be fair, transparent, and customer-friendly, while also maintaining the sustainability of our business.
Eligibility for Returns and Exchanges
The product is in its original condition, unused, and in its original packaging.
You have proof of purchase (e.g., order confirmation or receipt).
The request is made within 3 days from the date of delivery.
Returns for Refund
Exchanges
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the product. We will arrange for a replacement or issue a full refund, including any return shipping charges
Non-Returnable Items
Custom-made or personalized products.
Perishable goods.
Intimate or sanitary products.
Gift cards.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
Restocking Fee
We do charge a restocking fee for returns that do not meet the eligibility criteria, or for items returned without a valid reason. The fee will be 20% of the purchase price.
International Returns and Exchanges
International customers are responsible for all return shipping costs, customs fees, and taxes associated with returns or exchanges.